Privacy Policy

1. Who we are

Heyla is a trade name of [COMPANY_NAME] ("we", "us"), which operates the service. This policy explains what personal information we collect through our website and our text message service, how we use it and what choices you have.

2. Information we collect

• Information you give us: your mobile phone number, email address, the activation code from your card, and account details.
• Payment information: payments are processed by Stripe. We receive limited information, such as the last four digits of your card and your billing status. We do not store your full card number.
• Messages: the questions you text us, the answers we send, timestamps, delivery status and the number of message segments.
• Website and device data: IP address, browser and device type, pages visited, and cookies or similar tools used for basic operation.
• Location: we do not collect your device's location. If you mention a place in a question, we process that text to answer you.

3. How we use information

We use it to provide and support the service, process payments, send messages about your account, prevent fraud and abuse, test and improve the service, and comply with the law. We do not send marketing text messages.

4. AI processing

To answer a question, we send the text of your question to AI model providers and to other data sources, such as weather services. We send only what is needed to answer. We use provider settings that do not allow your content to be used to train their models. Do not include sensitive information in your questions.

5. Who we share information with

We share information with service providers who work for us: our SMS provider and mobile carriers, who deliver messages; our payment processor; and hosting, AI and customer support providers. We may disclose information to comply with the law, protect rights and safety, or in a sale or merger of the business.

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Sharing with our SMS delivery providers and carriers is limited to delivering your messages.

6. How long we keep information

We keep the content of your messages for 90 days. We keep account and billing records as long as needed for your account and as required for tax and legal purposes. After that we delete or de-identify them.

7. Security

We use reasonable safeguards to protect your information, but no system is completely secure. Text messages are not encrypted from end to end. Avoid sending passwords, financial details, medical records or other sensitive information by text.

8. Your choices and California rights

You can stop text messages at any time by replying STOP. You can ask us to access, correct or delete your personal information by emailing help@heyla.chat. If you live in California, you have the right to know what we collect, to request deletion or correction, and not to be treated differently for using these rights. We do not sell personal information or share it for cross-context behavioral advertising. We will verify your identity before acting on a request.

9. Cookies

Our website uses only the cookies and similar tools needed for basic operation. You can block cookies in your browser settings, but some parts of the site may not work.

10. Children

The service is not for people under 18, and we do not knowingly collect information from them. If you believe a child has given us information, email help@heyla.chat and we will delete it.

11. Changes to this policy

We may update this policy. The date at the top shows the latest version. For material changes we will notify you by text message or email.

12. Contact

[COMPANY_NAME], [COMPANY_ADDRESS], help@heyla.chat.